Shipping & Returns
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that Concord American Commercial flagpoles are not returnable unless the wrong flagpole was sent. Concealed shipping Damage must be reported to Bob's Flagpole Company within 5 days of receiving flagpole. Please inspect the product with the driver present.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return items.
We will ship your purchase at no charge in most cases to any of the lower 48 states. Please call for an estimated additional charge for AK and HI