Customer Service

Bob's Flagpole Company's Customer Service Goal.

We are committed to providing our customers total satisfaction quickest shipping and rapid problem solving. Every time. Guaranteed!

Contact us at or call 804-896-2991 anytime between 9am and 5pm Monday thru Saturday EST. Please leave a voice message after hours. Our return policy is within 15 days of your receiving it and it must be returned in unused condition. Please note that all sales on Tapered Commercial flagpoles are final and cannot be returned unless the wrong flagpole was received. Any other returns will be refunded to your payment account. Please note that all written quotes expire after 30 days from day written.


  • 1. Is honest and forthright in all dealings
  • 2. Communicates clearly and promptly when needed
  • 3. Reviews products offered for quality and value
  • 4. Responds quickly to customer needs
  • 5. Delivers on time as promised
  • 6. Provides accurate answers to customer questions
  • 7. Provides prompt service after the sale
  • 8. Understands that the customer is all that matters in any business

Please feel free to drop us a line to share any thoughts on the site, all comments welcomed. Please leave a product rating should you purchase.